jll3 Casino Privacy Policy

§ 1 Introduction

This Privacy Policy ("Policy") describes how jll3 Casino ("jll3," "we," "us," or "our") collects, uses, discloses, and safeguards personal information about you ("Player," "User," or "you") when you visit jll3.com, register an account, or use any of our gaming services, features, or content (collectively, the "Platform").

jll3 Casino is fully committed to protecting the privacy and security of your personal data. We process your information in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC").

By accessing or using the jll3 Casino Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform immediately.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

§ 2 Data Controller Information

For the purposes of the Data Privacy Act of 2012 and its implementing rules, jll3 Casino acts as the Personal Information Controller ("PIC") in respect of the personal data you provide when using the Platform. As PIC, jll3 Casino determines the purposes and means by which your personal data is processed.

jll3 Casino has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions or concerns regarding the handling of your personal data, you may contact our DPO using the details provided in Section 15 of this Policy.

§ 3 Information We Collect

3.1 Information You Provide Directly

When you register an account, use our services, or communicate with us, jll3 Casino may collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., passport number, SSS/UMID/PhilSys National ID number, driver's license number);
• Contact Information: Residential address (including city, province, and ZIP code within the Philippines), email address, and Philippine mobile number;
• Account Credentials: Username and encrypted password;
• Financial Information: GCash account number, PayMaya account details, BPI/BDO/Metrobank online banking identifiers, transaction history, deposit and withdrawal records;
• Verification Documents: Copies of government-issued photo IDs, proof of address documents, and source of funds documentation submitted during the KYC process;
• Communications: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

3.2 Information Collected Automatically

When you access and use the jll3 Casino Platform, we automatically collect certain technical and behavioral information, including:

• Device Information: Device type, operating system, browser type and version, and unique device identifiers;
• Log Data: IP address, access timestamps, pages visited, referring URLs, and session duration;
• Geolocation Data: General geographic location derived from your IP address, used to verify your location within the Philippines;
• Gaming Activity: Game history, bet amounts, win/loss records, session data, and bonus utilization patterns;
• Cookie Data: Information collected through cookies and similar tracking technologies, as further described in Section 7 of this Policy.

3.3 Information from Third Parties

In certain circumstances, jll3 Casino may receive information about you from third parties, including:

• Identity verification and KYC service providers used to confirm your identity and age;
• Payment processors and e-wallet providers (such as GCash and PayMaya) in connection with deposit and withdrawal transactions;
• Fraud prevention and anti-money laundering screening services;
• Publicly available databases and government registries where required by applicable Philippine law.

§ 4 How We Use Your Information

jll3 Casino uses the personal information we collect for the following purposes:

• Account Registration and Management: To create and maintain your jll3 player account, verify your identity and age (21+), and administer your profile settings;
• Service Delivery: To provide access to our gaming platform, process deposits and withdrawals, credit bonuses, and deliver customer support;
• Legal and Regulatory Compliance: To fulfil our obligations under Philippine gaming regulations, anti-money laundering laws, the Data Privacy Act of 2012, and other applicable legislation;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Communications: To send you account-related notifications, transaction confirmations, security alerts, and promotional communications (where you have opted in);
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, conduct research, and improve the features and functionality of the jll3 Platform;
• Dispute Resolution: To investigate and resolve complaints, disputes, and legal claims relating to your use of jll3 Casino.

§ 5 Legal Basis for Processing

Under the Data Privacy Act of 2012, jll3 Casino must have a lawful basis for processing your personal data. The legal bases upon which we rely are as follows:

• Consent: Where you have given your freely given, specific, informed, and unambiguous consent to the processing of your personal data for a particular purpose (e.g., marketing communications, optional profiling);
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and jll3 Casino (i.e., our Terms & Conditions), such as operating your player account and processing transactions;
• Legal Obligation: Where processing is required to comply with a legal obligation to which jll3 Casino is subject, including obligations under Philippine gaming laws, anti-money laundering regulations, and the Data Privacy Act;
• Legitimate Interests: Where processing is necessary for the legitimate interests of jll3 Casino or a third party, provided that such interests are not overridden by your rights and freedoms — for example, fraud prevention, platform security, and service improvement.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

§ 6 Sharing Your Information

jll3 Casino does not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary and permitted by applicable law:

• Service Providers: Third-party vendors who provide services on our behalf, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), IT hosting and infrastructure providers, customer support platforms, and data analytics providers. These parties are bound by data processing agreements and are permitted to use your data only for the specific purposes for which they were engaged;
• Regulatory Authorities: Philippine government agencies and regulators, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law, court order, or regulatory directive;
• Fraud and Security Partners: Third-party fraud prevention and cyber-security service providers who assist jll3 Casino in identifying and preventing fraudulent activity on the Platform;
• Business Successors: In the event of a merger, acquisition, restructuring, or sale of all or part of jll3 Casino's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy;
• Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jll3 Casino, where disclosure is necessary in connection with legal proceedings, compliance reviews, or corporate governance.

§ 7 Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences or past actions. jll3 Casino uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Platform.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, security features, and authentication. These cookies cannot be disabled;
• Performance and Analytics Cookies: Collect anonymized information about how players use the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the jll3 user experience;
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming tool configurations;
• Targeting and Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated with your consent.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of the jll3 Casino Platform. For detailed instructions on managing cookies, refer to your browser's help documentation.

§ 8 Data Security

jll3 Casino implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Strict access controls and role-based permissions ensuring that only authorized jll3 personnel can access personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent third-party security experts;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Comprehensive employee data security training and confidentiality obligations;
• Incident response procedures that enable jll3 Casino to detect, contain, and report data breaches promptly.

While jll3 Casino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your jll3 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

§ 9 Data Retention

jll3 Casino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal and regulatory obligations. Specific retention periods are as follows:

• Account Data: Retained for the duration of your active account plus five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments;
• KYC Documents: Retained for the duration of the account relationship plus five (5) years following account closure;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained for the duration of your active consent plus two (2) years following withdrawal of consent;
• Technical Log Data: Generally retained for twelve (12) months, unless required for longer in connection with a security investigation or legal proceeding.

When your personal data is no longer required for any lawful purpose, jll3 Casino will securely delete or anonymize it in accordance with our data destruction procedures.

§ 10 Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by jll3 Casino:

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 15. We will respond to your request within fifteen (15) business days. In some cases, we may need to verify your identity before processing your request.

§ 11 Children's Privacy

The jll3 Casino Platform is strictly intended for adults aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under the age of 21. The minimum age for online gambling in the Philippines is established at 21 years, and jll3 Casino enforces this requirement through mandatory age verification during the registration and KYC process.

If jll3 Casino becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems, close the associated account, and return any deposited funds to the originating payment method.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with jll3 Casino, please contact us immediately using the details in Section 15.

§ 12 International Data Transfers

jll3 Casino primarily stores and processes your personal data within the Republic of the Philippines. However, some of our third-party service providers — such as cloud hosting providers, analytics platforms, and certain KYC verification services — may process data in other countries.

Where your personal data is transferred outside of the Philippines, jll3 Casino ensures that appropriate safeguards are in place to protect your data to the same standard required by the Data Privacy Act of 2012. These safeguards may include:

• Entering into data transfer agreements with the receiving entity that incorporate data protection obligations equivalent to those under Philippine law;
• Transferring data only to countries or organizations that the National Privacy Commission has determined provide an adequate level of data protection;
• Obtaining your explicit consent to the transfer where required by applicable law.

§ 13 Third-Party Links

The jll3 Casino Platform may contain references to third-party services, such as payment processors and identity verification providers, that are accessed as part of our service delivery. These third parties operate under their own privacy policies, which jll3 Casino does not control.

jll3 Casino is not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jll3 Casino. Our Privacy Policy applies solely to information collected directly by jll3 Casino through the Platform.

§ 14 Changes to This Policy

jll3 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or regulatory guidance from the National Privacy Commission. When material changes are made, we will notify you by posting a prominent notice on the jll3 Casino Platform and, where appropriate, by sending a notification to the email address registered on your account.

The updated Privacy Policy will indicate the date of the most recent revision at the top of the document. Your continued use of the jll3 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how jll3 Casino is protecting your personal information.

§ 15 Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jll3 Casino, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly, fairly, and in accordance with applicable Philippine law.

You may reach jll3 Casino's Data Protection Officer at the following email address:

Data Protection Officer Email:
[email protected]

For general support inquiries unrelated to data privacy, please contact our customer support team at:

Customer Support Email:
[email protected]

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through the Commission's official resources.